Returns and Exchanges
Returns and Exchanges
We want you to be 100% satisfied with your order. If for any reason you require refund or exchange for change of mind purchases, then Hola Toys Australia will gladly offer a refund or exchange within a fourteen-day (14) period from the date of purchase subject to the following conditions:
- (a) you have proof of purchase (online order tax invoice),
- (b)the Product is unused and in new condition suitable for resale and must not be damaged in any way by you during the time the Product is in your possession, and
- (c) you notify our Customer Service Team within fourteen (14) calendar days of the date of delivery of your Product.
- (d) you have at your own cost posted the Product to us in in its original packaging, along with all included accessories
Returns will only be considered for products in original condition and in original packaging where the product packaging is unopened and remains in a saleable condition. Products that have been modified or excessively handled will not be accepted as a return. No refunds or exchanges will be permitted for products that have been used, modified or damaged or used in a manner or purpose for which the product was not intended.
For the full terms and conditions please view our Returns Policy.
Get your return back to us in two effortless steps!
If you would like to return or exchange your items, please contact us by email with your details, order number, proof of purchase information, products to return and a brief description of the reason for return or exchange.
We will process your request within three (3) business days and our staff will assist you in assessing the products and provide you with additional details for returning your products for return or exchange.
Simply request a return by notifying our Customer Care Team via our contact us form. Please provide us with all the relevant details, and we will be in contact with you.
Pack your product and send it back to us at:
Hola Toys Australia Customer Care
Suite 3A, Level 14
275 Alfred Street
Once you have packaged your return, simply drop it off at any Australian Post shop or into any Australian Post Box. We strongly recommend that you place a tracking number with your return. Hola Toys Australia will accept no liability for any loss or damage which may occur during transit.